[otrs] Notify new owner of ticket?

[Terry Dobbs]

I know that, but it still does not help me. Under preferences a user can 
select:
New ticket notification, Follow up notification, Ticket lock timeout 
notification, Move notification.

A user can not select Owner Update notification even though under the 
"Notifications" link in the Admin area there is a en:Agent:OwnerUpdate 
notification you can edit.

All I want is to be emailed when someone makes you owner of a ticket. Which 
looks like the en:Agent:OwnerUpdate notification, however there doesnt seem 
to be a place for a user to enable this notification, as under preferences 
you only see the options listed above...

----- Original Message ----- 
From: "Nils Breunese (Lemonbit)" <nils at lemonbit.nl>
To: "User questions and discussions about OTRS.org" <otrs at otrs.org>
Sent: Thursday, November 02, 2006 12:14 PM
Subject: Re: [otrs] Notify new owner of ticket?


> Terry Dobbs wrote:
>
>> To elaborate more...
>>
>> The options in Preference I see are:
>> Move notification, ticket lock timeout notification, follow up 
>> notification, new ticket notification.
>>
>> I want an agent to be notified when I assign them as the owner of a 
>> ticket. I have found OTRS to be very intuitive and have tweaked 
>> Sysconfig to make it robust as I want, however I cant seem to  figure out 
>> this very simple problem..
>
> The manual says: "Via their preferences agents and customers can  select 
> the system events for notifications." And that's just like it  is: the 
> agent logs in, goes to his preferences and selects which  notifications 
> (s)he wants to receive.
>
> Nils Breunese.
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