[otrs] Add a field to Customers

[Jase Critchley]

View the OTRS doc at http://doc.otrs.org/2.1/en/html/ and read through
section 9.4.3.

It shows you how to:

* Add fields into the customer_user table
* Include additional field in Customer Self Registration
* Include additional field in the default.pm file.

It's pretty simple, however there is a field already called CustomerID.
If you have multiple users with the same CustomerID then they can see
each others tickets.

i.e. User 1 and User 2 with the CustomerID of 'TestCompany'. Test 1 can
see Test 2 tickets and vice versa.

Good Luck,
Jase Critchley
Technical Director
SwitchSupport
Tel: 0845 094 0810
Mob: 0789 444 2068
w: http://www.switchsupport.co.uk
e: jase.critchley at switchsupport.co.uk




-----Original Message-----
From: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] On Behalf Of
Alo Anesi
Sent: 02 November 2006 19:54
To: User questions and discussions about OTRS.org
Subject: [otrs] Add a field to Customers

I would like to add a field to the Customer user for the Company they
are associated with.

Is there a way to do this?

Thanks,
Alo 


-------------------------------------------------------
Aloiamoa Anesi, Jr.
Network Operations Engineer
Blue Sky Communications
478 Laufou Shopping Ctr
Pago Pago, American Samoa 96799
--
Ph: +1.684.699.2759 ext 1098
Cell: +1.684.258.1098
VoIP Business Hours: 1098 at voip.bluesky.as VoIP After Hours:
2098 at voip.bluesky.as

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