[otrs] Add a field to Customers

Alo Anesi Alo.Anesi at bluesky.as
Thu Nov 2 12:10:41 CET 2006


I have searched SysConfig, and I can't seem to find the place to Agents
to set the next ticket state when adding a note.

There's a checkmark on Ticket::Frontend::AgentTicketNote###StateType in
Ticket -> Frontend::Agent::Ticket::ViewNote, but I don't see the option
when I add a note. The only fields are Subject, Options, Text,
Attachment, Note type and Time units.

I've checked the .dtl files and they have the block for it.

- Alo


-------------------------------------------------------
Aloiamoa Anesi, Jr.
Network Operations Engineer
Blue Sky Communications
478 Laufou Shopping Ctr
Pago Pago, American Samoa 96799
--
Ph: +1.684.699.2759 ext 1098
Cell: +1.684.258.1098
VoIP Business Hours: 1098 at voip.bluesky.as
VoIP After Hours: 2098 at voip.bluesky.as


More information about the otrs mailing list