[otrs] Unable to Change Ticket State when adding Notes

[Alo Anesi]

Sorry, resubmitting because I didn't change the subject when replying.

I have searched SysConfig, and I can't seem to find the place to Agents
to set the next ticket state when adding a note.

There's a checkmark on Ticket::Frontend::AgentTicketNote###StateType in
Ticket -> Frontend::Agent::Ticket::ViewNote, but I don't see the option
when I add a note. The only fields are Subject, Options, Text,
Attachment, Note type and Time units.

I've checked the .dtl files and they have the block for it.

- Alo

 
-------------------------------------------------------
Aloiamoa Anesi, Jr.
Network Operations Engineer
Blue Sky Communications
478 Laufou Shopping Ctr
Pago Pago, American Samoa 96799
--
Ph: +1.684.699.2759 ext 1098
Cell: +1.684.258.1098
VoIP Business Hours: 1098 at voip.bluesky.as
VoIP After Hours: 2098 at voip.bluesky.as
 
-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://lists.otrs.org/pipermail/otrs/attachments/20061103/1c8f4074/attachment.html