[otrs] can't receive messages

[Matthias Wegner]

Hi Henche,

every queue uses exactly one email address when you answere  tickets 
from that queue.
The address for outgoing mail of a queue is configured at the queue 
parameters.
Otherway around the addess for ingoing mail and wich queue to put the 
mail is configured at the pop3account or email parameters.

So check  the "systemaddress" parameter of your admin queue. I bet it 
will say "hehe at yahoo.com".

MW



henche muliawan wrote:
> waa, thx a lot, at last i can solve my problem 1st,
> but my 2nd problem still have a problem... i will
> explain my problem details:
>
> henche at yahoo.com --> admin
> hehe at yahoo.com --> user
>
> when user send a ticket for admin, it works and
> success, but when admin want to reply the message, 
>
> from: hehe at yahoo.com
> to: henche at yahoo.com
>
> that's the problem. why the textfield in the subject
> from isn't admin, but user. it should be from admin.
> i'm confuse about that.
>
> could u give me some detail explanation and a tips for
> solve my problem? sorry, because i'm newbie for OTRS
> and i'll have a lot of questions to ask u...
>
> thx
> - HM -
>
> --- Matthias Wegner <Matthias.Wegner at cimt-ag.de>
> wrote:
>