[otrs] can't receive messages

[henche muliawan]

i've seen system address paramater of admin queue and
say "henche at yahoo.com (admin)". would u give me
tutorial or screen shot how custom message with admin
and user? 
thx a lot to help my problem.

thx,
- HM -

--- Matthias Wegner <Matthias.Wegner at cimt-ag.de>
wrote:

> Hi Henche,
> 
> every queue uses exactly one email address when you
> answere  tickets 
> from that queue.
> The address for outgoing mail of a queue is
> configured at the queue 
> parameters.
> Otherway around the addess for ingoing mail and wich
> queue to put the 
> mail is configured at the pop3account or email
> parameters.
> 
> So check  the "systemaddress" parameter of your
> admin queue. I bet it 
> will say "hehe at yahoo.com".
> 
> MW
> 
> 
> 
> henche muliawan wrote:
> > waa, thx a lot, at last i can solve my problem
> 1st,
> > but my 2nd problem still have a problem... i will
> > explain my problem details:
> >
> > henche at yahoo.com --> admin
> > hehe at yahoo.com --> user
> >
> > when user send a ticket for admin, it works and
> > success, but when admin want to reply the message,
> 
> >
> > from: hehe at yahoo.com
> > to: henche at yahoo.com
> >
> > that's the problem. why the textfield in the
> subject
> > from isn't admin, but user. it should be from
> admin.
> > i'm confuse about that.
> >
> > could u give me some detail explanation and a tips
> for
> > solve my problem? sorry, because i'm newbie for
> OTRS
> > and i'll have a lot of questions to ask u...
> >
> > thx
> > - HM -
> >
> > --- Matthias Wegner <Matthias.Wegner at cimt-ag.de>
> > wrote:
> >   
> 
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