[otrs] Pending Auto Close question

[Alexander Scholler]

Mark D. Wallace schrieb:
> I could not find a description of how the "pending auto close- " and 
> "pending auto close +"  features work in OTRS. I have set  a few test 
> tickets to close at specified times and they do not autoclose using 
> either of the selections above. There is however a "Pending till:    -6 
> minutes" time in the ticket info box under zoom. It states the pending 
> time left before the ticket is scheduled to be closed, and when that 
> time passes, the ticket does not close, and the "Pending till:    " goes 
> to negative time. Can anyone explain if this is how this feature is 
> supposed to work, or is OTRS not closing tickets as it should?
> 
> Thanks,
> Mark

Pending tickets have to be closed by a cronjob, see
http://doc.otrs.org/2.1/en/html/x325.html#cronjobs

I think it's pending_jobs who does the ticket closure of run out pending 
tickets.

Bye, Alex