[otrs] note-external in otrs 1.3 ?

[Alexander Scholler]

Hi Maxim,

Maxim Vexler schrieb:
> Hi,
> 
> I'm using otrs 1.3 on debian sarge.
> I'm looking for a way to create more transparent ticket handling
> between the clients and the agents.
> 
> Now, in the "note" screen the only option I have for Note type: is
> note-internal.
> How can I add the option of "note-external" to the selection list ?

grep Kernel/Config/Defaults.pm and find:

     # --------------------------------------------------- #
     # defaults for add note                               #
     # --------------------------------------------------- #
     # default note type
     $Self->{DefaultNoteType} = 'note-internal';
     $Self->{DefaultNoteTypes} = {
         'note-internal' => 1,
         'note-external' => 0,
         'note-report' => 0,
     };

> 
> 
> Thank you,
> Maxim.

Bye, Alex