[otrs] can't receive messages

[henche muliawan]

ic ic... sorry, i don't read the documentation
carefully, hehe... at last i've solved this problem...
thx 4 ur help...

and i want to ask u again,... 
why the web customer interface didn't show incoming
message from agent, like alert or something like
alert? 
i've to find the reply message from agent, and not i
think it's not friendly... are there customization or
setting to give information about this?

thx..

--- Matthias Wegner <Matthias.Wegner at cimt-ag.de>
wrote:

> Hi Henche,
> 
> sorry, but i dont understand your question now.
> Are  admin and user  different queues ?
> Or do you use only one queue and two agent accounts
> ?
> For better understanding please give the following
> Informations:
> 
> Users(Agents) an their group access rigths
> Queues and their group and systemaddress
> Mailaddresses and their ingoing queue
> 
> MW
> 
> henche muliawan wrote:
> >  would u give me
> > tutorial or screen shot how custom message with
> admin
> > and user? 
> > thx a lot to help my problem.
> >
> > thx,
> > - HM -
> >
> > --- Matthias Wegner <Matthias.Wegner at cimt-ag.de>
> > wrote:
> >
> >   
> 
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