[otrs] note-external in otrs 1.3 ?

[Maxim Vexler]

On 11/6/06, Alexander Scholler <alexander.scholler at augsburg.de> wrote:
> Hi Maxim,
>
> Maxim Vexler schrieb:
> > Hi,
> >
> > I'm using otrs 1.3 on debian sarge.
> > I'm looking for a way to create more transparent ticket handling
> > between the clients and the agents.
> >
> > Now, in the "note" screen the only option I have for Note type: is
> > note-internal.
> > How can I add the option of "note-external" to the selection list ?
>
> grep Kernel/Config/Defaults.pm and find:
>
>      # --------------------------------------------------- #
>      # defaults for add note                               #
>      # --------------------------------------------------- #
>      # default note type
>      $Self->{DefaultNoteType} = 'note-internal';
>      $Self->{DefaultNoteTypes} = {
>          'note-internal' => 1,
>          'note-external' => 0,
>          'note-report' => 0,
>      };
>
> >
> >
> > Thank you,
> > Maxim.
>
> Bye, Alex
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Excellent,
Thank you !

-- 
Cheers,
Maxim Vexler

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