[otrs] Send a daily email of open tickets to admin?
Calderwood Brigitte
calderwood at lesd.k12.az.us
Mon Nov 6 20:03:15 CET 2006
We also run a monthly stats report on the overview of tickets. I then combine open/new, closed/resolved and import into excel as a cvs file from otrs. If you find out how to have otrs generate a daily email of open tickets...please let me know.
Brigitte Calderwood
----- Original Message -----
From: Bo Wells <bo.wells at gmail.com>
To: otrs at otrs.org
Sent: Monday, November 6, 2006 2:18:00 PM GMT-0700
Subject: [otrs] Send a daily email of open tickets to admin?
Our manager wants a daily email of all open tickets. I'm not sure this is possible, but does anyone know of a way to get the OTRS server to send a daily email of non-closed tickets?
--
Brigitte Calderwood
LESD Technology Department
calderwood at lesd.k12.az.us
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