[otrs] e-mail (character encoding)

[Ales Vizdal, AVONET, s.r.o.]

Hello list!

I would like to ask you how do you reply to emails written in different
enconding than used by web browser/system? I do receive czech emails in
iso-8859-2, windows-1250 or utf-8 encoding. I searched thru OTRS options
and didn't find any option to recode replies to correct encoding. How do
you solve this kind of problem?

Regards

-- 
Ales Vizdal, AVONET, s.r.o.