[otrs] Free Fields

[Alexander Scholler]

Hi,

Calderwood Brigitte schrieb:
> Hello,
> 
> Does anyone know how to add more free fields to OTRS and actually see them?  We currently have software type, device type, ci affected and service type.  When we add a 5th field, we do not see it when we go to free fields in the ticket.  If anyone knows how to remedy this...it would be greatly appreciated.
> 

On OTRS <2.1
* it knows exactly 8 free fields
* you have to enable the display of more than 4 field within the DTLs

On OTRS 2.1
* it knows exactly 16 free fields
* you have to enable the display within Sysconfig

Bye, Alex