AW: [otrs] Where are customer and public FAQ

Fri Nov 10 12:01:37 CET 2006

Hello Shawn,
thanks for your reply.
I had realized already, that the FAQ is a module now and installed it.
What I didn't know is that I have to avtivate sth in the SysConfig.
I can't find the switch you're talking about.
In the Ticket-section I can't find the Core::Object entry.
There are only
Core::ArticleFreeText
Core::LinkObject
Core::PostMaster
Core::Ticket
Core::TicketFreeText
Core::TicketFreeTextDefault
Core::TicketFreeTime
Core::TicketWatcher
Where shall this Object entry be?
Thanks in advance

Markus

shawn.beasley at dlh.de schrieb:
>> -----Ursprüngliche Nachricht-----
>> Von: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] Im 
>> Auftrag von EDV Tekomedia GmbH
>> Gesendet: Donnerstag, 9. November 2006 09:27
>> An: User questions and discussions about OTRS.org
>> Betreff: AW: [otrs] Where are customer and public FAQ
>>
>> Hellp Shawn,
>> thanks a lot for your offer.
>> Sorry that my last mail seemed to yell, but it's a little 
>> frustrating, when you told your users all the time, that 
> 
> I am just as frustrated that the linking does not seem to be working right now.  At least, no one can tell me if the have a working example.
> 
>> shall take a look at the FAQs, but after an upgrade the FAQs are gone.
>> So, this is already my first question, as mentioned in the 
>> subject of the
>> thread:
>> Where are customer and public FAQ?
> 
> This question has been answered.  The FAQ is now a module.  The best that you can do is to backup your FAQ out of the DB, and then instsall the module
> 
> ftp://ftp.otrs.org/pub/otrs/packages/  and then take the newest version of the FAQ 1.0.11
> 
> After the upgrade, you may have to reimport your FAQ backup.
> 
> Then you will have to add the Object in Ticket -> Core::Object in your settings section.
> 
> This will ensure that your users have access, your agents have accesss, but the linking (if you have the same problem as I do) will be broken.
> 
> Please let me know if you find out something about the linking.  It seems to be an imporperly formed URL.  But, I have not found the code that will fix this.  I will  however :)
> 
>> You can see details of my problem in the attached earlier mail.
>> Any ideas?
>> Thanks in advance
>>
>> Markus
>>
>> -----Ursprüngliche Nachricht-----
>> Von: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org]Im 
>> Auftrag von shawn.beasley at dlh.de
>> Gesendet: Donnerstag, 9. November 2006 08:28
>> An: otrs at otrs.org
>> Betreff: AW: [otrs] Where are customer and public FAQ
>>
>>
>> Hello Markus,
>>
>>
>>> -----Ursprüngliche Nachricht-----
>>> Von: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] 
>> Im Auftrag 
>>> von EDV Tekomedia
>>> Gesendet: Mittwoch, 8. November 2006 09:13
>>> An: User questions and discussions about OTRS.org
>>> Betreff: Re: [otrs] Where are customer and public FAQ
>>>
>>> Hello once again,
>>> well, as I 've seen in the forum, there are a lot of queations 
>>> concerning the new FAQ-Module.
>>> But are there any answers???
>> Yes, there are some answers, what are your questions?
>>
>>> Will there be a new release, is any documentation available.
>> There is not direct any documentation, and I hope that a new 
>> release will be coming as well.  I have a working model of 
>> the FAQ, but the linking between tickets and faqs is not working.
>>
>> I hope, if you have questions, I have / and kann / help.
>>
>>> Any help would be appreciated
>>>
>>> Sincerely
>>> Markus Nagel
>>>
>>> EDV Tekomedia schrieb:
>>>> Hello,
>>>> perhaps I just forgot to configure something, but where are
>>> the public
>>>> and the customer FAQ-views gone?
>>>> I updated otrs from 2.0.4 to 2.1.2, installed the
>>> FAQ-package and can
>>>> use the FAQ in the agent-view but when I logon in the
>>> customer view, I
>>>> can see the icon for the FAQ, but when I click on it, only
>>> the header
>>>> and the footer of the customer view appear.
>>>> When I go to the adress www.my-server.adress/faq.pl or 
>>>> www.my-server.adress/public.pl, also only the header and
>>> the footer do
>>>> appear.
>>>> Have I forgot anything?
>>>> Thanks in advance
>>> --
>>> EDV Tekomedia
>>> Markus Nagel
>>>
>>> Tekomedia GmbH
>>> Castroper Str.12
>>> D-44791 Bochum
>>>
>>> T: +49 (0)234 8939-0
>>> F: +49 (0)234 8939-28
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>>> => http://www.otrs.com/
>>>
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>> =http://www.otrs.com/
>>
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>> => http://www.otrs.com/
>>
> 
> Best Wishes,
>  
> Shawn Beasley
> Support - IT
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> =http://www.otrs.com/

-- 
EDV Tekomedia
Markus Nagel

Tekomedia GmbH
Castroper Str.12
D-44791 Bochum

T: +49 (0)234 8939-0
F: +49 (0)234 8939-28

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