[otrs] OTRS installation..

Her, Andre andre.her at eds.com
Mon Oct 2 15:47:43 CEST 2006


You should have a alias similar to this one in your httpd.conf.

  Alias /otrs-web/ "/usr/usr200/otrs/var/httpd/htdocs/"
  ScriptAlias /otrs/ "/usr/usr200/otrs/bin/cgi-bin/"

 Alias /otrs "/usr/usr200/otrs/bin/cgi-bin/"

And restart apache..
Andre
 

-----Original Message-----
From: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] On Behalf Of
Dustin Oprea
Sent: maandag 2 oktober 2006 14:15
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] OTRS installation..


I mean that it is the regular Fedora Yum repositories.

The documentation says I should be able to access it via
http://localhost/otrs/installer.pl, but the installer.pl script is
installed to /var/www/otrs/bin/cgi-bin/.

It just doesn't work. Any ideas?

Nils Breunese (Lemonbit Internet) wrote:

> Dustin Oprea wrote:
>
>> I was wondering if someone could help me--- I've never used OTRS 
>> before, and I was hoping to be able to get my company up on it. The 
>> problem seems to be that after I install the RPMs, all of the paths 
>> appear to be different than the paths described in the install 
>> instructions.
>>
>> Has anyone else had this problem? I'm using the mainstream YUM 
>> repositories, so I don't know why I'm having this problem.
>
>
> What mainstream yum repository? What OS are you using? 'rpm -ql otrs'

> should give you a hint about what the rpm installed and where.
>
> Nils Breunese.
>
>
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