[otrs] Response BEFORE original message, not after

[Nils Breunese (Lemonbit Internet)]

Marc Herms wrote:

> I had this issue already 2 years ago and configured OTRS in the  
> correct way (for me), but then I had to install it new and now it´s  
> gone. Now, when I reply to a message and choose a response, the  
> response is AFTER the original message, but I would like to have it  
> BEFORE! How can I change this?

See the docs: http://doc.otrs.org/2.0/en/html/ 
x7930.html#Ticket:Frontend::Agent::Ticket::ViewZoom

Admin -> SysConfig -> Ticket -> Frontend::Agent::Ticket::ViewZoom ->  
Ticket::Frontend::ZoomExpandSort

Nils Breunese.