[otrs] Response BEFORE original message, not after

Marc Herms marc at mercator.net
Mon Oct 2 20:22:18 CEST 2006


> See the docs: http://doc.otrs.org/2.0/en/html/ 
> x7930.html#Ticket:Frontend::Agent::Ticket::ViewZoom 
> 
> Admin -> SysConfig -> Ticket -> Frontend::Agent::Ticket::ViewZoom ->   
> Ticket::Frontend::ZoomExpandSort

Hi Nils,

thanks, but it wasn´t that. I figured it out, I had to change the position of:

    #
 $Self->{ResponseFormat} = '$Data{"Salutation"}  
$Data{"OrigFrom"} $Text{"wrote"}:  

$Data{"StdResponse"}

$Data{"Signature"}

$Data{"Body"}
';

Thanks anyway,

marc

> 
> Nils Breunese. 
> 
> _______________________________________________ 
> OTRS mailing list: otrs - Webpage: http://otrs.org/ 
> Archive: http://lists.otrs.org/pipermail/otrs 
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs 
> Support orr consulting for your OTRS system? 
> => http://www.otrs.com/

 
-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://lists.otrs.org/pipermail/otrs/attachments/20061002/c8ec43e1/attachment-0001.html


More information about the otrs mailing list