[otrs] Feature Request: more parameters for the CMD command in the GenericAgent

[Jan Miczaika]

Hello,

I think it would be helpful to increase the number of arguments which
can be passed to an external CMD via the GenericAgent. Currently the
list includes:

ARG[0] ticket number
ARG [1] ticket id

While it possible to get all data via these ids, adding more info would
be helpful and would reduce DB queries. I think the following additions
would be useful for our setting:

- email
- agent/owner
- queue

We collect feedback regarding our agents after a ticket is closed, this 
would reduce the number of DB requests we have to make before sending 
out a ticket.

I am open for comments...

Thanks

Jan



-- 
Geschäftsführer
Hitflip Media Trading GmbH
Tel. 0221-272407-27
Fax. 0221-272407-22


-- 
Geschäftsführer
Hitflip Media Trading GmbH
Tel. 0221-272407-27
Fax. 0221-272407-22