[otrs] ArticleStorageFS not storing attachments in /opt/otrs/var/article

nocadmin nocadmin at netq.com
Wed Oct 4 20:35:37 CEST 2006


I am running OTRS v2.0.4
I have a few items in my FAQ area that has been running under
ArticleStorageDB mode.
I have changes to ArticleStorageFS via Config Options: Ticket ->
Core::Ticket *>Ticket::StorageModule:
 
Yet no attachments uploaded  when I add a new FAQ are showing up under
/opt/otrs/var/article where I would expect them to be . . . my
assumption is that they are still being stored in the DB.
 
After reading some of the posts I added the following lines to my
/opt/otrs/Kernel/Config.pm file:
<snip>
 # Added: 10/4/2006 6:52:49 PM gf
 $Self->{'Ticket::StorageModule'} =
'Kernel::System::Ticket::ArticleStorageFS';
 $Self->{ArticleDir} = '/opt/otrs/var/article';
<snip>
 
Still no attachments show up in /opt/otrs/var/article
I cant see what I am missing?
 
Any thoughts?
Thank you in advance!
Gregory.
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