[otrs] New Features in OTRS 2.1

[Danie Theron]

Hi ,

I just have a few questions regarding the new features in OTRS 2.1 :

- Where do you set the Role/Permission to "Ticket Supervisor" etc ? This 
is a great addition by the way! We need Supervisors to be able to assign 
sets of tickets/queues to certain agents etc.
- In the Stats module , how do you specify the report to be mailed to 
someone on a regular basis ?
- Still in Stats module , can you specify "By Agent" somewhere , or is 
this an added  feature?
- With the Ticket Watcher option , is it possible to maybe incorporate 
fields like "Agent" or "Queue" , in other words , can you use Ticket 
Watcher to monitor a certain agent or a certain Queue ?
- Also , and this is probably more directed towards the commercial side 
, can you incorporate something like a "Global Ticket" feature , where 
if there is a global issue (like downtime on web servers etc) , it can 
be linked to certain tickets automatically falling under that category?

I know these are a lot of questions , but would appreciate any 
input/answers at the earliest conveniance.

Thanks in advance and congrats on a great release!

Daniel Theron