[otrs] Not sending auto notifications to spammers

[Alexander Scholler]

Jim Wright schrieb:
> Hi, I have a support queue which has auto notifications sent on incoming
> tickets.  I also have a filter to take messages which have **SPAM** in them
> and put them into the Junk folder.
> 
> Match -> Header 1: Subject
> Value: \*\*SPAM\*\*
> 
> 
> Set - > X-OTRS-Queue
> Value: Junk
> 
> 
> This works fine, except that the system is auto replying to all spam (and
> currently my send mail is gunked trying to process some crap that came in).
> How can I prevent OTRS from replying to Junk mail?

Set "X-OTRS-Loop" to "yes"
> 
> Many thanks in advance,
> 
> Jim

Bye, Alex