[otrs] Software error

[Nils Breunese (Lemonbit Internet)]

I wrote:

> Daniel Vesely wrote:
>
>> after upgrade from 2.0.4 to 2.1.1 when i try to view ticket i got:
>> Can't load link backend module Kernel::System::LinkObject::FAQ!  at
>> ../..//Kernel/System/LinkObject.pm line 149.
>> but there is FAQ.pm
>> any idea?
>
> I also just upgrade from 2.0.4 to 2.1.1 using the RPM. I get the  
> exact same error when zooming in on a ticket (example url: http:// 
> domain.com/otrs/index.pl?Action=AgentTicketZoom&TicketID=1555). I  
> looked a bit at the code in LinkObject.pm, but never having  
> programmed in Perl doesn't really help. Did anyone solve this one?

I just noticed that the upgrade apparently removed the FAQ module.  
FAQ.pm and friends are no longer on my system. I still have the FAQ  
button in my toolbar when I login, but clicking it gives me:

	ERROR: OTRS-CGI-1 Perl: 5.8.5 OS: linux Time: Tue Oct 10 20:07:56 2006

Message: Module 'Kernel::Modules::FAQ' not found!

Traceback (25186):
    Module: Kernel::System::Web::InterfaceAgent::Run (v1.14) Line: 207
    Module:  
ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::han 
dler (v) Line: 48
    Module: (eval) (v1.81) Line: 202
    Module: ModPerl::RegistryCooker::run (v1.81) Line: 202
    Module: ModPerl::RegistryCooker::default_handler (v1.81) Line: 168
    Module: ModPerl::Registry::handler (v1.99) Line: 30

We installed the FAQ module once to check it out, but never really  
got to actually using it. I went to Admin -> Package Manager and  
noticed I had the option to install the FAQ module. I installed it  
and now all is working again.

Nils Breunese.