[otrs] Re: "empty answer" is slow to respond

[A.J. Farmer (AJ3U)]

On 10/5/06, A.J. Farmer (AJ3U) <farmer.aj at gmail.com> wrote:
> After clicking on "empty answer" or any other answer template, there
> is a delay of 15 to 30 seconds before the page will appear.  The

I just wanted to report back to the group that I found the source of
this problem.  Do a search under SysConfig for the "CheckMXRecord"
setting.  By default this is "Yes".  I changed this option to "No" and
now there are no delays and the system is running very fast.  An MX
record check is not necessary in my opinion and is obviously just
slowing things down.  Let your mail server take care of the MX
checks...

-- 
A.J. Farmer, AJ3U
http://www.aj3u.com