[otrs] New Message For unlocked tickets

David Hathiramani D.Hathiramani at edenbrown.com
Fri Oct 13 13:32:53 CEST 2006

Dear All, 
Is there a way on the queueview that it can be flagged that a particular
ticket has a new message against it if the ticket is unlocked?
Agents currently miss these unlocked tickets. We are using 2.03

David Hathiramani 
IT Manager

Eden Brown 
Recruitment, Training & Consultancy, Managed Services


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