[otrs] Error: Need TicketID!

[Estiven Restrepo]

I renamed CustomerDefaultState and PostmasterDefaultState from "new" to
"new2" and it solved the problem, but why does it work? it´s not just
creating a new file called "new2" that will be overflown shortly ?

thanks in advance

S-Tiven

2006/10/5, Estiven Restrepo <estivenrpo at gmail.com>:
>
> Hello,
>
> I have the same problem..  did you do it?
>
> please help me
>
>
> 2006/8/22, Davide Pluda <donky84 at gmail.com>:
> >
> > Hello.
> >
> > I'm new in otrs, i use it few months back. It was works fine. Today it
> > doesn't kork, when i try to create a ticket from customer it give this
> > error:
> >
> > ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Tue Aug 22 15:44:04 2006
> >
> > Message: Need TicketID!
> >
> > Traceback (3342):
> >    Module: Kernel::System::Ticket::Article::ArticleCreate (v1.94) Line:
> > 84
> >    Module: Kernel::Modules::CustomerTicketMessage::Run (v1.3) Line: 311
> >    Module: Kernel::System::Web::InterfaceCustomer::Run ( v1.6) Line: 677
> >    Module: /opt/otrs/bin/cgi-bin/customer.pl (v1.36) Line: 47
> >
> > I read an other mesage similar to mine, but solution proposed "Just
> > make some free space available in /opt  and you will get thru the
> > problem" don't work...
> >
> > I can create ticket from User.
> >
> > Can you help me?
> > Please.
> > _______________________________________________
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> >
>
>
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