[otrs] Use of ticket free text fields in responses
smaistros at aegean.gr
Sat Oct 21 10:42:30 CEST 2006
Is it possible to use the user defined ticket free text fields, such as
in a response, similar to the use of "<OTRS_CUSTOMER_UserEmail>" ?
I have a ticket free text field in which I store IP addresses and I
would like it to be included in the responses I send.
I have tried different combinations of OTRS_TICKET_FREE, etc, but it
does not seem to work.
Any ideas ?
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