[otrs] working hours

[Nils Breunese (Lemonbit Internet)]

Alan McKeown wrote:

> We have a number of different clients in OTRS, some are 24hr  
> support others have different hours. Is it possible to set a  
> working time per customer? >From what I have seen so far it appears  
> that there is a global working time hour’s setup.

The working hours you set are for your agents, not for your customers.

Nils Breunese.