[otrs] Pb connecting customer using a db backend / password

[Nils Breunese (Lemonbit Internet)]

Patrice wrote:

> I have a problem with the password that are stored within a DB  
> Backend. OTRS
> and my user database are not using the same password hashing  
> algorithm !
>
> Clear password : test3
>
> Otrs hashing password : teWtwbeIm3BdA
>
> My user database password : 8ad8757baa8564dc136c1e07507f4a98
>
> What can i do ? I can't change the hashing algorithm of my user  
> database.

If you can't change your own hashing algorithm (why can't you?), your  
only chance is to change OTRS to use MD5, as it seems that's what  
you're using. Don't know how hard that would be though, you'd have to  
look into the code I guess.

Nils Breunese.