[otrs] change location of [Ticket#....] in subject
Benjamin Putsch
benjamin at putsch.net
Sun Sep 3 19:16:49 CEST 2006
Hi!
I'm currently evaluating OTRS using Version 2.0.4 on Windows.
Is there a way to modify the subject of the OTRS generated mails?
Currently the subject is like that:
Re: [Ticket#2006090335000429] printer not working
I would rather have the subject look like that:
Re: printer not working [Ticket#2006090335000429]
I think it can be very confusing to users to have the ticket ID in front
of the actual subject.
Thanks in advance!
Regards
Benjamin Putsch
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