[otrs] change location of [Ticket#....] in subject

Benjamin Putsch benjamin at putsch.net
Sun Sep 3 19:16:49 CEST 2006


Hi!

I'm currently evaluating OTRS using Version 2.0.4 on Windows.

Is there a way to modify the subject of the OTRS generated mails?
Currently the subject is like that:

Re: [Ticket#2006090335000429] printer not working

I would rather have the subject look like that:

Re: printer not working [Ticket#2006090335000429]


I think it can be very confusing to users to have the ticket ID in front
of the actual subject.


Thanks in advance!
Regards
Benjamin Putsch


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