[otrs] adding notes to a ticket

[Alan McKeown]

Hi,

When I add notes to a ticket there is a selection box which gives 3
options

Note-external, note-internal and note-report. Is it possible to
change/add to this list. I want to add entries such as 'waiting on
customer'

 

Regards

 

Alan

 

Alan Mckeown
JoraPh Consulting Ltd 

Unit 3, Springfield Industrial Estate, Newport, Shropshire, TF10 7NB


Mobile: +44 (0)7841 996 331
Office: +44 (0)8700 433877
Fax: +44 (0)1952 825058

http://www.joraph.com <http://www.joraph.com/> 

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