[otrs] adding notes to a ticket

[Nils Breunese (Lemonbit Internet)]

Alan McKeown wrote:

> When I add notes to a ticket there is a selection box which gives 3  
> options
>
> Note-external, note-internal and note-report. Is it possible to  
> change/add to this list. I want to add entries such as ‘waiting on  
> customer’

Why not click the Pending link on a ticket when you want to add to a  
ticket that you're waiting and choose 'pending reminder' as the state  
there? However, it is indeed possible to add your own custom states.  
Just read the docs: http://doc.otrs.org/2.0/en/html/c1525.html

Nils Breunese.