[otrs] change location of [Ticket#....] in subject

[Benjamin Putsch]

Hi,

> Admin -> under 'Queue & Responses', [Auto Responses]

Sorry, that is not working.


I made the following modifications to the file
$OTRS_HOME/Kernel/System/Ticket.pm sowhere around line 590 in the
function TicketSubjectBuild

=======================
# Patch by Benjamin
$Subject = "$TicketSubjectRe: " . $Subject;
$Subject = $Subject . "
[$TicketHook$TicketHookDivider$Param{TicketNumber}] ";
# original was:
# $Subject = "$TicketSubjectRe:
[$TicketHook$TicketHookDivider$Param{TicketNumber}] " . $Subject;
=======================

I'm neither a perl expert nor do I know anything about OTRS's internal
architecture.

Is that a safe way to do the modifications? Could there be any side
effects I'm not aware of?

(Is it better to ask this on the dev list?)


Regards
Benjamin