[otrs] Reply eMail with password

[Nils Breunese (Lemonbit Internet)]

Peter Sereinigg wrote:

> 1.) Is there a possibility to send automaticly an email  WITH LOGIN  
> DATAS amd password after a supportrequest.
>
> - Reply with eMail works fine - but how can i send in this reply  
> with a password?
>
> is there any plugin i should install

The passwords are stored as hashes in the database, so it is  
impossible to retrieve passwords from the system. If a customer  
forgets his password, you will have to reset the password.

> 2.) Can i map incomming eMails using the domain to a certain  
> customer? - otherwise each eMail gets a customer and has to be  
> sorted manualy?

I don't believe you can use wildcards (*@domain.com), but you can  
create multiple customers (each with their own email address) and  
give them the same Customer ID, so all tickets will be grouped under  
the same customer.

Nils Breunese.