[otrs] Watched tickets

Marc Petitmermet petitmermet at mat.ethz.ch
Wed Sep 6 23:33:37 CEST 2006


> Marc Petitmermet schrieb:
>>> I have activated the new feature of OTRS v2.1 "watched ticket".
>>> Thus, I get the additional display of currently 0 watched tickets.
>>> But how can I sign a ticket to be watched?
>> You need to "subscribe" to it. When you zoom into a ticket you see  
>> the "subscribe" link.
>> Regards,
>> Marc
>
> Am I blind - I see the "Responsible" link, but no "subscribe" link.

Strange; I don't have a "Responsable" link.

I have these links in the zoom view:
Back  -  Lock  -  History  -  Print  -  Priority  -  Free Fields  -   
Link  -  Owner  -  Customer  -  Note  -  Merge  -  Pending  -   
Subscribe  -  Close

"Subscribe" was automatically added after enabling the ticket watch  
feature.

Regards,
Marc

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