[otrs] Watched tickets

[Alexander Scholler]

> Marc Petitmermet schrieb:
>>> Marc Petitmermet schrieb:
>>>>> I have activated the new feature of OTRS v2.1 "watched ticket".
>>>>> Thus, I get the additional display of currently 0 watched tickets.
>>>>> But how can I sign a ticket to be watched?
>>>> You need to "subscribe" to it. When you zoom into a ticket you see 
>>>> the "subscribe" link.
>>>> Regards,
>>>> Marc
>>>
>>> Am I blind - I see the "Responsible" link, but no "subscribe" link.
>>
>> Strange; I don't have a "Responsable" link.
> 
> You have to enable this new feature: Ticket::Responsible
> 
>>
>> I have these links in the zoom view:
>> Back  -  Lock  -  History  -  Print  -  Priority  -  Free Fields  -  
>> Link  -  Owner  -  Customer  -  Note  -  Merge  -  Pending  -  
>> Subscribe  -  Close
>>
>> "Subscribe" was automatically added after enabling the ticket watch 
>> feature.
>>
>> Regards,
>> Marc
> 
> I now have the solution, under Sysconfig -> 
> Ticket::Frontend::MenuModule###448-Watch
> there is set:
> Module = Kernel::Output::HTML::TicketMenuTicketWatcher
> Name = Watch
> 
> I had to add Action = AgentTicketWatcher
> After that, subscribe/unsubscribe is displayed within ticket-zoom?
> 
> This seams to only be necessary in my installation - but it's a default 
> 2.1-beta2 installation?

Still not solved!

> Why is watched tickets displayed two times (see screenshot)?

Solved: The reason is that
$Self->{'Frontend::ImagePath'} points to otrs-v2.0.4-imagepath which 
does not include the new watcher.png.
> 
> Is this a bug?
> 
> Bye, Alex