[otrs] How to open a closed ticket

[Alan McKeown]

Hello All,

Is it possible to re-open a ticket that has been successfully closed? I
need to add more notes as the customer has now coma back with some more
questions.

 

Regards

 

Alan

 

Alan Mckeown
JoraPh Consulting Ltd 

Unit 3, Springfield Industrial Estate, Newport, Shropshire, TF10 7NB


Mobile: +44 (0)7841 996 331
Office: +44 (0)8700 433877
Fax: +44 (0)1952 825058

http://www.joraph.com <http://www.joraph.com/> 

**********************************************************************

CONFIDENTIALITY

This message is confidential and may be legally privileged or otherwise
protected from disclosure.  If you are not the intended recipient,
please telephone or email the sender and delete this message and any
attachment from your system(s); you must not copy or disclose the
contents of this message or any attachment to any other person.

 

Although we have taken steps to ensure that this e-mail and attachments
are free from viruses, we advise that in keeping with good computing
practice, the recipient should ensure they are actually virus free.

**********************************************************************

 


-- 
This message has been scanned for viruses and
dangerous content by JoraPh Consulting Ltd
(Server #1), and is believed to be clean.

-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://lists.otrs.org/pipermail/otrs/attachments/20060907/992ad6ad/attachment.html