[otrs] Re: filter out of office repley
Leo Hasenzagl
hasi1981 at yahoo.com
Mon Sep 11 09:15:14 CEST 2006
Thanks for all answers,
I've done the following in .procmailrc
[Snip]
:0 fhw
* ^Subject:.*Out of Office
| $FORMAIL -I "Subject: [ Illegal Ticket Subject ]" | $FORMAIL -I
"X-OTRS-Queue: Junk"
[/Snip]
This rule will check the subject für the keyowrd "out of office" and then
rewrite the subject to "[ Illegal Ticket Subject ]".
For me it is very important to rewrite the subject, if I do not, the OOO
will go into OTRS and the whole ticket will move to Junk folder.
Hope that helps some people!!
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