[otrs] Re: filter out of office repley

Leo Hasenzagl hasi1981 at yahoo.com
Mon Sep 11 09:15:14 CEST 2006


Thanks for all answers,
I've done the following in .procmailrc

[Snip]

:0 fhw
* ^Subject:.*Out of Office
| $FORMAIL -I "Subject: [ Illegal Ticket Subject ]" | $FORMAIL -I 
"X-OTRS-Queue: Junk"

[/Snip]

This rule will check the subject für the keyowrd "out of office" and then 
rewrite the subject to "[ Illegal Ticket Subject ]".
For me it is very important to rewrite the subject, if I do not, the OOO 
will go into OTRS and the whole ticket will move to Junk folder.

Hope that helps some people!!





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