[otrs] Re: filter out of office repley

[Andy Lubel]

Does this solution also NOT move the ticket data to the junk folder?

If not, then I will definitely need to switch to procmail!

Thanks,

Andy


On 9/11/06 2:15 AM, "Leo Hasenzagl" <hasi1981 at yahoo.com> wrote:

> Thanks for all answers,
> I've done the following in .procmailrc
> 
> [Snip]
> 
> :0 fhw
> * ^Subject:.*Out of Office
> | $FORMAIL -I "Subject: [ Illegal Ticket Subject ]" | $FORMAIL -I
> "X-OTRS-Queue: Junk"
> 
> [/Snip]
> 
> This rule will check the subject für the keyowrd "out of office" and then
> rewrite the subject to "[ Illegal Ticket Subject ]".
> For me it is very important to rewrite the subject, if I do not, the OOO
> will go into OTRS and the whole ticket will move to Junk folder.
> 
> Hope that helps some people!!
> 
> 
> 
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