[otrs] Customizations to the agent login interface

[Joe Fusco]

I figured out how to do the link from the agent login to the customer
login.  It took a bit of research since I'm not familiar with the .dtl
syntax but here's what I did:

 

[SNIP]

<p>

<table border="0" width="800" cellspacing="0" cellpadding="8">

<tr>

  <td width="120" class="header"> <img
src="/otrs-web/images/Standard/ocean-small.gif"> </td>

  <td class="mainhead3">$Text{"Ocean Dental Trouble Ticket System"}</td>

</tr>

</table>

<br>

 

<table border="0" width="800" cellspacing="0" cellpadding="3">

<tr>

  <td align="center" class="medium">$Text{"This is the agent login
screen. Users, please"} <a
href="http://helpdesk.oceandental.net/otrs/customer.pl"
class="medium">$Text{"Click Here to Login"}</a></td>

</tr>

</table>

<br>

[SNIP]

 

The first table shows the company logo and title in the black box.  That
was just a matter of editing the existing code.  The second table is
where the link is.  I also edited css.dtl to add the class "medium" to
provide the size, color and weight of text I wanted for the link.

 

This may be simplistic to some of you but I thought I would post it in
case someone else was interested in doing what I did.

 

 

Joe Fusco

Network Manager

Ocean Dental Corporate Headquarters

Stillwater, OK

 

Email: joe.fusco at oceandental.net

 

Customer Service:  The state of voluntary subjection to a customer, the
condition of being bound to service. 

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