[otrs] Re: auto reject in OTRS 1.3

[Jason Joines]

Maurer, Hermann wrote:
> Hi Jason,
>
> please set 'Follow Up Option' to 'reject' in the settings of the appropriate queue.
>
> Gruß/Regards,
> Hermann Maurer
>  
>
>> -----Original Message-----
>> From: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] On 
>> Behalf Of Jason Joines
>> Sent: Tuesday, September 12, 2006 9:52 PM
>> To: otrs at otrs.org
>> Subject: [otrs] auto reject in OTRS 1.3
>>
>>     I'm using OTRS 1.3 on SuSE 9.1.  "auto reply" works fine 
>> with custom reply but "auto reject" does not work even with 
>> the "default reject"
>> message.  Instead of a rejection message being sent when a 
>> user replies to a closed ticket, the ticket is just reopened. 
>>  Any suggestions?
>>
>>
>> Jason Joines



    Thanks, that did the trick.


Jason
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