[otrs] Changing "Ticket" to desired language

[Nils Breunese (Lemonbit Internet)]

Nima Samadi wrote:

> Is there a way to change the "Ticket" in Re: [Ticket#...] in the  
> subject of
> the outgoing emails to desired language? For example -> Re:  
> [Ärende#...] And
> how would this affect the system?

See http://doc.otrs.org/2.0/en/html/x7930.html#Ticket:Core::Ticket

You have to set/change $Self->{Ticket::Hook} in /opt/otrs/Kernel/ 
Config.pm. I have the default in there:

	$Self->{Ticket::Hook} = 'Ticket#';

But you could change it to:

	$Self->{Ticket::Hook} = 'Ärende#';

Nils Breunese.