[otrs] Tickets created in wrong Queue

Danie danie at custompc.co.za
Mon Sep 18 15:54:40 CEST 2006


Hi ,

I have setup multiple POP3 accounts , however certain tickets that 
should go to a certain Queue are in fact created in the wrong queue (I 
have created a SPAM Queue) , this is puzzling however as I have not 
setup any SPAM filters on OTRS.

OTRS-PM3-10[20615]: [Notice][Kernel::System::Ticket::TicketCreate] New 
Ticket [200609181069421/no deposit bonu] created 
(TicketID=349627,Queue=SPAM,Priority=3 normal,State=new)

Will PostmasterFilter override any other settings in OTRS?


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