[otrs] Updating ticket from email

[Robert Q.H Bui]

Hello all,
   Does anyone know how to update a ticket from an email. That is, if a user
send an email to OTRS, the system checks to see if that ticket is an
existing ticket, if so, add the email to the ticket as part of the history
(and maybe send a notification to owner of the ticket).


Regards,

Robert Bui
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