[otrs] Need Help - Problem with Email-Ticket

[Joe Fusco]

I have OTRS 2.0.4 on OpenSuSE 10.1.  When I create a ticket using the
Email-Ticket button, the queue view shows the last communication instead
of the original ticket information.  When you zoom, it looks fine.  For
instance, we currently have several tickets that show "...The owner of
your ticket '###############' has been changed to 'Technician Name'." in
QueueView.

I've looked through the bug reports but didn't see anything on it.  Any
suggestions before I submit a bug?  Has anyone else experienced this?

Thanks 

Joe Fusco
Network Manager
Ocean Dental Corporate Headquarters
Stillwater, OK

Email: joe.fusco at oceandental.net

Customer Service:  The state of voluntary subjection to a customer, the
condition of being bound to service.