[otrs] Pop - leave copy of message in mailbox

[Terry Dobbs]

Hi Matt,

I was typing the message on a blackberry so I didn't elaborate enough.

Currently my boss does not want OTRS to send notifications/replies to any 
customers than send an email to the address configured in OTRS (lets call it 
IT). We are running exchange and to get around this we just forwarded all 
mail to our helpdesk do this "IT" mailbox. What this did for us was allow us 
to track tickets, however the customer for every ticket is helpdesk as it is 
getting forwarded from helpdesk.

What I want to do is setup OTRS with the helpdesk account and disable all 
notifications. This would work great as we could track by customer, etc, but 
we don't want the emails getting removed from the helpdesk technicians 
mailbox.

Do you follow what I am saying?

Thanks


----- Original Message ----- 
From: "Matt Linton" <mlinton at email.arc.nasa.gov>
To: "User questions and discussions about OTRS.org" <otrs at otrs.org>
Sent: Friday, September 29, 2006 12:01 PM
Subject: Re: [otrs] Pop - leave copy of message in mailbox


>
> Terry:  I'm not sure why one would want that... won't the queue mailbox 
> fill up pretty fast?
>
> The performance of POP servers can be very greatly impacted by large 
> amounts of mail in the queue.  Besides that, if you're unlucky enough to 
> be using a Windows filesystem that peaks out at 2GB for a single file, 
> your queue may fill up and start rejecting/bouncing messages.
>
> If you're looking for a way to archive the messages for some reason, you 
> may be better off using something like procmail to split each message in 
> two and file one away into an archival account somewhere while letting 
> OTRS normally process the other.
>
> Terry Dobbs wrote:
>> Hey,
>>
>> I have been using OTRS pain free for a while now, there is one thing I 
>> can't figure out.
>>
>> I am grabbing mail using the postmasterpop3 script, but I can't find a 
>> way to set it up so it grabs the email and leaves a copy in the users 
>> mailbox. Right now it just grabs the email and removes it from the 
>> mailbox.
>>
>> Thanks for any help...
>> _______________________________________________
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>> => http://www.otrs.com/
>>
>
> -- 
> ========================
> Matt Linton            |
> IT Security Specialist |
> ASANI Solutions, LLC   |
>
> _______________________________________________
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> => http://www.otrs.com/
>
>
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