[otrs] [Feature Request] Ticket Templates

[Vladimir Doisan]

Is it possible to have a new ticket templates based on the selected Queue?

For example when a customer selects Queue named "Printer", the new
ticket text area will show the info that needs to be entered

Printer Location:
Printer Name:
Printer Model:
Description of the Problem:

An additional feature would be a mechanism to prevent empty tickets with
just these 3 lines above by using line compare to the template (ignoring
carriage returns)

Thanks