[otrs] [Feature Request] Ticket Templates

[Alexander Scholler]

Hi Vladimir,

Vladimir Doisan schrieb:
> Is it possible to have a new ticket templates based on the selected Queue?

I'm also interested in such a feature. I know that you can reuse the
faq-module for ticket-templates, but I think this is not practicable.
> 
> For example when a customer selects Queue named "Printer", the new
> ticket text area will show the info that needs to be entered
> 
> Printer Location:
> Printer Name:
> Printer Model:
> Description of the Problem:
> 
> An additional feature would be a mechanism to prevent empty tickets with
> just these 3 lines above by using line compare to the template (ignoring
> carriage returns)
> 
> Thanks

Bye, Alex