[otrs] [Feature Request] Ticket Templates

[Mike Morris]

> From: Vladimir Doisan <vdoisan at giantmarkets.com>
> Subject: [otrs] [Feature Request] Ticket Templates
> 
> Is it possible to have a new ticket templates based on the selected Queue?
> 

I would love to see this too... however, in the meantime, it is not difficult to design 
a web form (using PHP or whatever...) that does a "post" to the OTRS page with 
all required parameters to create a new ticket.

You can find info about this on the searchable mailing list archives.

I'm planning an a web page with a menu of new ticket forms... and adding a link 
to that page from the OTRS footer...


Mike Morris
The Music Place
1617 Willowhurst Avenue
San Jose, CA 95125
(408) 445-ARTS (2787)
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