[otrs] Alerting admin by email when error appears

Christian Schoepplein christian.schoepplein at otrs.com
Tue Apr 10 11:20:17 GMT 2007


On Sat, Apr 07, 2007 at 05:18:14PM +0200, Tom wrote:
>>It does.. If your CRON is set up right!
>
>>Windows guys, not sure whats done there..
>
>>-Andy 
>
>
>Yes but this emails are related with OTRS's scripts errors launched
>by CRON. There might be other errors not ivolved with CRON.
>Something that will inform about all critical errors.

You might write a perl module that parses the logfile of OTRS 
periodicaly and sends out a message if an error occures. Per default 
OTRS does not have the functionality you are looking for ath present.

-- Christian

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