[otrs] Error on QueueView with new upgrade

[Christian Schoepplein]

On Thu, Mar 29, 2007 at 10:36:12AM +0200, Danie wrote:
>Ok so we decided to build a secondary OTRS system , sort of as a 
>reference archive to our production system. I basically did a clean 
>install of 2.1.6 on FC5 , copied over the 2.0.4 database and article 
>data , followed the instructions of the UPGRADE.txt document to upgrade 
>the database. All went fine , could log in but as soon as I click on a 
>queue to view the tickets I get an error message :
>
>Can't use an undefined value as a HASH reference at 
>/opt/otrs//Kernel/System/Ticket/Article.pm line 1363.
>
>I searched the otrs archives but to no avail , I think the ticket data in 
>the database can't find the actual article reference?
>Also I did run the Setpermissions.sh script as well..

Please check the permissions of the articles stored in your file system. 
You can find them in

    /opt/otrs/var/article

and its subdirs.

>Daniel

-- Christian

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